Problema com backup do whatsapp - google drive

Mudei de aparelho e estou com dificuldade em fazer o download do backup das mensagens do Google Drive. Os arquivos de mídia vieram, mas as mensagens sempre travam durante o download. O que devo fazer?

--Support Info--
Debug info: +55xxxxxxxxxx
Description: 2.18.380
Version: 2.18.380
App: com.whatsapp
LC: PT
LG: pt
Context: one-time-restore
Carrier: VIVO
Manufacturer: LGE
Model: LG-H990
OS: 7.0
Socket Conn: UP
Radio MCC-MNC: 724-06
SIM MCC-MNC: 724-06
Free Space Built-In: 43717840896 (40,72 GB)
Free Space Removable: 43717840896 (40,72 GB)
FAQ Results Returned: 10
FAQ Results Read: 1
Smb count: 0
Ent count: 0
CCode: 55 5599261000
Target: release
Product: elsa_global_com
Device: elsa
Build: NRD90M
Board: msm8996
Kernel: 3.18.31-perf-g3d4cfe8 #1 SMP PREEMPT Wed Jan 17 21:06:17 IST 2018
Connection: W.I.F.I.
Device ISO8601: 2018-12-20 17:15:15.539-0200
Phone Type: G.S.M.
Network Type: H.S.P.A.
Missing Permissions: android.permission.READ_PHONE_STATE, android.permission.RECEIVE_SMS, android.permission.ACCESS_COARSE_LOCATION, android.permission.ACCESS_FINE_LOCATION, android.permission.CAMERA, android.permission.INSTALL_SHORTCUT, android.permission.RECORD_AUDIO, android.permission.SEND_SMS, com.sec.android.provider.badge.permission.READ, com.sec.android.provider.badge.permission.WRITE, com.htc.launcher.permission.READ_SETTINGS, com.htc.launcher.permission.UPDATE_SHORTCUT, com.sonyericsson.home.permission.BROADCAST_BADGE, com.sonymobile.home.permission.PROVIDER_INSERT_BADGE, com.huawei.android.launcher.permission.READ_SETTINGS, com.huawei.android.launcher.permission.WRITE_SETTINGS, com.huawei.android.launcher.permission.CHANGE_BADGE
Architecture: aarch64
Diagnostic Codes: TK-NS-1 FE-GDE FE-GDC FE-VIDC FE-SMSRTV
Network metered: 102:false
Network restricted: 102:false
Data roaming: false
Tel roaming: false
Video transcode: supported
Datacenter: atn